Privacy Policy

We collect the details you choose to give us. When you use our contact form that means your name, email address, an optional phone number, the topic you select and your message. When you apply for a role it also includes your resume and any links or notes you add.

Like most websites, we also receive basic technical information from your browser, such as your device type, approximate location and the pages you visit, so we can keep the site fast and secure.

We use your details to answer your inquiry, route it to the right local team, evaluate job applications and improve our website. Homeowner inquiries are shared with the Awayday brand that operates in your market so a local expert can respond.

We do not sell your personal information, and we do not share it with advertisers.

Where the law requires a legal basis, we rely on your consent when you submit a form, our legitimate interest in running and improving our business, and compliance with our legal obligations.

Contact messages are kept for as long as needed to handle your inquiry and for a reasonable period afterwards for our records. Job applications are kept so we can consider you for current and future roles, unless you ask us to remove them.

We use a small number of cookies and privacy-conscious analytics to understand which pages are useful and to keep the site secure. You can block or delete cookies in your browser settings; the site will still work.

Form submissions are transmitted over encrypted connections and stored in access-controlled systems. Resumes are held in private storage that is not publicly browsable. Only team members who need access to respond to you have it.

You can ask us to access, correct or delete the personal information we hold about you, or ask us to stop contacting you. Depending on where you live you may also have the right to object to certain processing or to request a copy of your data.

Our website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

We work with service providers who help us host the site, store form submissions and communicate with you. They may only process your information on our instructions. Booking platforms and local brand websites you visit have their own privacy policies.

If we update this policy we will revise the date shown above. Significant changes will be highlighted on this page.